Job description
Business: Fraud Operations
Open positions: 1
Role Title: Fraud Officer
Global career Band:8
Location (Country/city)- India– Hyderabad
Recruiter Name: Shaishav
Why Join us:
Fraud Operations is an integral part of Credit Control Services. The department deals with Fraud Detection, Prevention and Mitigation and constantly works towards combating financial fraud and protecting the Bank and our customers from losses. The team supports most of the global businesses across all regions of the group.
The Opportunity:
The role holder will have to deal with inbound & outbound calls in regards to HSBC customer’s fraud related queries as front line associate. Understanding the fraud risk, identifying the red flags, providing first call resolution and enhanced customer experience is of utmost importance for this role. The role also includes gaining lucid knowledge on Scam related queries, dealing with cases where in other banks reporting fraudulent credit to HSBC customers.
What you will do:
- Deal with customer’s queries in a 24/7 contact center based environment. Ensure delivery of best in class service standards. Stay connected with fraud & scam trends & constantly endeavor to avoid any losses for the bank.
Requirements
What you will need to succeed in the role
- Diploma or degree in any discipline
- Strong communication skills – both verbal and written
- Should be flexible to work any shift
- Good interpersonal skills
- Understanding the process & execute tasks in a timely manner
- Identify the fraud risks & escalate accordingly
What Additional skills are required
- Quick learner
- Any previous exposure to fraud would be an added advantage
- Open to accept any changes in relation to prevent fraud risk as per market fraud trends
Please go through the Applicant User Guide before applying to the advert-
Link to Candidate User Guide:
- https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a
- (Or)
- Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
- https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with ouPrivacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***